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About Us

For full details of our terms and conditions please contact us

Shipping

Your order will be despatched directly from the Rhodopis by mail. Generally items posted on Monday will reach mainland UK addresses by Friday, but due to variations in the postal service please allow 10-14 days before reporting delayed shipment.

Payments

Payment may be made directly with your Credit or Debit card via our secure PayPal Gateway, or through PayPal or Google checkout if you have an account with them.

Credits

Any credit, for example for an out-of-stock situation, can only be made to the credit card used for the original order.

Returns

As we are dealing with plant material, we cannot unfortunately accept returns. For any orders despatched in error, please feel free to keep the product and we will send the correct replacement immediately at our cost. For products which in any way fail to meet your quality expectations please contact us immediately for resolution, giving full details.

Privacy

Balkan Herbs will not use your financial details for any purpose other than to execute your order, and will not share any information about you or your order with any third party. 

Health

Please take note that all and any health claims made or implied on our website or elsewhere refer to folklore and traditional uses only. Herbal remedies are not a substitute for medical intervention and their use should always be disclosed to your medical practitioner.  In particular, many herbs are unsuitable for use during pregnancy or when taking prescription medication, including for contraception.

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